Creating accounts

New accounts

An existing administrator can create new accounts for a particular trial from the users page for a trial or the global users list. When creating a new account, a role must also be chosen.

Creating a new user account

To create an account the user’s real name and email address must be supplied.

Screen shown when creating an investigator account

The account can be set to receive notifications or not. Notifications are emails sent out when events like randomisation or unblinding occurs. Administrators receive notifications for all such events in the trial. Accounts that are limited to a particular site only receive notifications related to that site. Notification only accounts can also be created. Once the account is created an automatically generated email is sent to the email address supplied containing the randomly generated password necessary to access the account. An example of the generated email is:

Subject: Confidential: new account details
Date:    15 July 2015 11:10:17 BDT

Dear Joe Bloggs,

An account with administrator privileges has been created for you to access JUMP.

You can access the system online at using these details:

Temporary password: 2TVuxGR7

After you have logged in you will be required to change your password. If you have any difficulties please contact Simon Admin (

Note, this message was auto-generated on Tue 15 Jul 2014 11:10 Europe/London (GMT +0100) and was sent from an email address that does not accept replies.
Sealed Envelope

Existing accounts

Sometimes a user may already have an account on the system for a different trial. Attempting to create a new account for an existing email address will trigger an error. A link will be shown to allow the existing account to be associated with the new trial. The user will receive an email informing them that their existing account has been associated with the new trial.

Assign an existing user to a new trial

Telephone randomisation

If your trial is making use of Sealed Envelope’s telephone randomisation service, you can give access to this service by specifying an investigator number when creating the account. The investigator number must be a unique 3 digit number in the range 100-999.

Assigning an investigator number for telephone randomisation

When the user calls the telephone randomisation service they must enter the study number and investigator number to gain access to the system. These are shown to administrators and users with telephone access on the trials summary page.

Showing investigator number for telephone randomisation

Page updated 15 Oct 2015 17:51