If a user forgets their password or log in details they should contact the trial manager or other holder of an administrator account. Administrators can reset a user’s password on the user account details screen. This sends out a new password by email to the account holder. The new password applies to all trials that the user is associated with. Note that there is no way to see a user’s current password - they are stored in an encrypted format that not even Sealed Envelope staff can decrypt. Requests for password resets made by investigators to Sealed Envelope will be referred to the trial manager since Sealed Envelope has no way of authenticating the validity of such requests.